Frequently Asked Questions

Orders ship same-day from our Austin, TX headquarters when placed before 2 PM CST. We offer free US delivery on all orders over $75. Standard shipping typically takes 3 to 5 business days, while expedited options are available at checkout.

Every scooter is backed by our comprehensive 1-year hardware warranty covering manufacturing defects in decks, steering columns, and wheel assemblies. If you experience any issues, our Austin support team ships replacement parts promptly.

We offer a 30-day easy returns policy for unridden scooters in their original packaging. Every return includes a prepaid shipping label to make exchanges or refunds straightforward and hassle-free.

Most scooters arrive 95% assembled with tools included in the box. Toddler 3-wheel models snap together in seconds, while 2-wheel kick and electric models require tightening a single handlebar clamp before the first ride.

Still have questions about your order?

Our Austin-based support team is available Monday through Friday to help with sizing, tracking, and warranty claims.